FAQs • City of Universal City • CivicEngage

Whom should I contact about: street sweeping, street repairs, damaged/missing signs, curb repair?: Contact the Universal City Public Works Department at (210) 658-5364; if there is a dangerous road condition and it is after normal working hours you can contact the Universal City Police Department at (210) 658-5353.

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Public Works

1. Whom should I contact about: street sweeping, street repairs, damaged/missing signs, curb repair?: Contact the Universal City Public Works Department at (210) 658-5364; if there is a dangerous road condition and it is after normal working hours you can contact the Universal City Police Department at (210) 658-5353.

2. Whom should I call with a traffic signal concern?: Problems with the traffic signals on Pat Booker Road, Loop 1604 intersections and FM 78 should be directed to the Texas Department of Transportation (TxDOT) at (210) 615-5975.
If you spot a problem with the traffic signals on Kitty Hawk Road at the HEB entrance, Kitty Hawk Road and Old Cimarron Trail or at Kitty Hawk Road and Universal City Boulevard please contact the Public Works Service Center at (210) 658-5364. M-F, 8 a.m. - 5 p.m., after normal working hours please call the Universal City Police Department at (210) 658-5353.

3. Who repairs and/or replaces burned out or damaged street lights?: You can contact City Public Service (CPS) at (210) 353-4357 or go to the CPS website at www.cpsenergy.com to report non-operating street lights

4. Will the City repair/replace the sidewalk in front of my home?: Sidewalks in Universal City are the responsibility of the property owner. The only instance where the City will replace a sidewalk is if it is disturbed in the process of replacing or repairing a water or sewer line.

5. My home is without water, what do I do?: You can contact Utilities Administration at (210) 659-0333, Option 8, M-F, 8 a.m. - 5 p.m., to see if your address is in an area that is affected by any water repairs or if your address was scheduled for disconnection due to non-payment.

6. Where do I report a water leak or sewer backup?: You can contact the Public Works Center, M-F, 8 a.m. - 5 p.m., at (210) 658-5364. After normal working hours or holidays please call the Universal City Police Department at (210) 658-5353.

7. How do I found out about renting park facilities?: You can contact the Public Works Service Center at (210) 658-5364, M-F, 8:00 a.m. - 5:00 p.m.