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2. Letter from the Fire Chief

   The Universal City Fire Department conducts fire code compliance inspections annually of all commercial occupancies within the city. The inspection process contributes to the overall reduction in risk associated with hazards for our community, community partners, and visitors. 

   As part of our quality assurance program, we ask business owners to complete a voluntary survey regarding their experience. We also ask that, if you have any complaints regarding your experience, you fill out the following survey. This assists us in evaluating our service. Your responses are completely anonymous unless you choose to provide your identity.

4. SECTION 1: Instructions

   Based upon your interactions with the Universal City Fire Department during your most recent fire safety code inspection or interaction, please answer the following questions on a scale of 1 to 5, with 1 being Strongly Disagree and 5 being Strongly Agree.

6. When they arrived, the inspector(s) made a clear and courteous introduction*

   1. 1
   2. 2
   3. 3
   4. 4
   5. 5
   6. N/A
8. The inspector(s) explained why they were there and what they were going to do*

   1. 1
   2. 2
   3. 3
   4. 4
   5. 5
   6. N/A
10. The inspector(s) was(were) familiar with his/her job and fire code requirements*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
12. The inspector(s) did a good job of explaining any deficiencies that were found and why they needed to be corrected*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
14. The inspection report was easy to read and understand*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
16. The information provided was accurate and complete*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
18. The timeframe given to correct any violations found was adequate*

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    3. 3
    4. 4
    5. 5
    6. N/A
20. Requests for additional information were answered quickly*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
22. The person(s) conducting the inspection was(were) courteous throughout the inspection*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
24. The inspector(s) conducting the inspection was(were) professional in his/her/their conduct*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
26. The inspector(s) conducting the inspection was(were) professional in his/her/their appearance*

    1. 1
    2. 2
    3. 3
    4. 4
    5. 5
    6. N/A
30. Overall satisfaction with the fire inspection service provided by Universal City Fire Department*

    1. Unacceptable
    2. Below Average
    3. Average
    4. Above Average
    5. Outstanding
32. Please provide any additional comments below:
36. OPTIONAL Information

    You may fill out the information below, or otherwise submit the form anonymously.

38. First Name
39. Last Name
41. Address1
43. Address2
45. City
46. State
47. Zip
49. Email
50. Phone Number
52. Best time to contact you (if you wish to be contacted):
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54. 1. Receive an email copy of this form.
55. Email address

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56. Submit

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