InterLlibrary Loan (ILL) Services

If you do not find an item in the UCPL collection that you would like to read, you can request that we borrow it from another library. Interlibrary Loan (ILL) services are available to cardholders residing in Universal City limits only. 

General Guidelines & Rules 

  • To request and receive ILL items, you must be an adult over the age of 18, have a current UCPL library card in good standing (no overdues, fines, or fees) and be an active member for 90 days or 3 months. ILL services are available to cardholders residing in Universal City limits only. 
  • Materials or items  published or released within the last 6 months may not be requested through InterLibrary Loan. 
  • Checkout periods are determined by the lending library and may not be renewed. 
  • The maximum number of active requests is 5 (five). This includes pending requests and items currently checked out. ILL checkouts count towards the 20 (twenty) item checkout limit. 
  • ILL items may take anywhere from 2 (two) to 12 (weeks) to arrive. 
  • ILL items are subject to fines and fees for overdue, damaged and lost materials. Fees for damaged or lost materials are determined by the lending library. If an item is lost or damaged, you are responsible for the replacement cost plus any additional processing fees assessed by the lending library. No replacement copies will be accepted. 
  • No refunds will be made for lost and paid InterLibrary Loan items that are subsequently found. 
  • Patrons are notified by e-mail or telephone when the item is ready for pick-up. 
  • Requested items must be picked up within 7 (seven) business days of notification. Items not picked up within 7 business days after notification is given will be returned to the lending library at the requester's expense. A $4.00 return postage fee will be posted to the patron's account for each item not picked up. 
  • ILL items must be checked out with the UCPL library card used to place the request. Items must be picked up and returned to the Universal City Public Library. UCPL is not a branch of the San Antonio Public Library. 

Placing an ILL Request