If your pet becomes lost, contact Animal Care & Control at 210-658-0700 as soon as possible to report your missing pet.
If your pet is not at our facility, contact surrounding animal shelters. Your pet may have wandered farther from home than expected or could have been taken to a different facility by someone.
When an animal enters our facility, it is immediately checked for identification, such as a collar with a pet license tag, rabies tag, or microchip. Shelter staff will attempt to contact the owners. It is important to keep your pet's records updated with current contact information.
Animals are held for 0 to 5 days, depending on their condition and temperament. Unclaimed animals deemed adoptable will be placed for adoption.
Animals determined to be suffering from disease or injury that causes significant pain or is beyond reasonable medical help may be euthanized immediately.